FREE CHECKLIST FOR HURRICANE SEASON
Do you have a marketing plan in place for Hurricane season? Many businesses don’t think about marketing at such a time, but having a plan in place helps you, your employees, your customers, and your suppliers. In this article, we will address a few scenarios and how to best navigate the stormy waters of disaster marketing.
If you are a business/service that plans on having storm preparation goods or services, now is the time to:
If you are a business/service that plans on closing, you too can pre-plan your marketing strategy.
What did you learn from emergencies in years past? Did you have a lot of callers asking you how to use last year’s equipment? Did you have people asking for information that had to be hunted down? Try to create a resource so your employees can easily answer questions. If appropriate, place common FAQ’s in a special “Storm” section of your website, prominently placed on the front page for people to access. Use tools, such as alternative voicemails, auto-responding messaging, even consider hiring out-of-state answering services to manage your calls. Share the information about these efforts with a reassuring tone, e.g. “We want our customers to have peace-of-mind so please access our website’s “Storm FAQ’s”, and guide your clients through the system in a way that gives them a positive experience while allowing you to complete your task at-hand.
CORPORATE CITIZENSHIP DURING STORM SEASON
Want to make a difference and make a marketable impression? Think about what MillerCoors does during relief efforts (whether a natural or man-made disaster) – they turn their breweries into water bottling plants. They use their branded cans and fill them with water for first responders and those seeking relief. They then share that information in nationally-aired commercials, in videos on their social channels, send press releases, and work to be prominently featured in local news “feel good” stories and storm coverage. Those images are replayed at their Investor meetings and as examples of Corporate Citizenship. All of these marketing moments help to reinforce the MillerCoors’ positive corporate image while they provide amazing relief and kindness.
What impression can your company make? Printed sandbags, free flashights, free ponchos with your Company logo, free “care kits” for shelters in reusable bags from your store… imagine what you would need if the storm left you without power for a day, a week, a month, maybe longer. Your solution can be practical and memorable.
Another way to boost your impression during storm season is to support responders. You can sponsor or partner with groups, such as those who take care of out-of-state power line workers or nonprofits that answer the call for help. Doing your research and establishing your willingness to help before a storm allows you to calmly react to your community’s needs and, yes, you can establish a sponsor-recognition plan with the group you are sponsoring before the need arises and emulate what the brewers do to show your company’s commitment and dedication to your customers, community, and investors.
KNOW AND USE YOUR MARKETING TOOLS
Now is the time to explore your marketing tools, not when the storm cone swings your way. Did you know you can have drafts in Facebook? Or that you can use scheduling, Go Live, and boosting to maximize views? You can use tools, like Mail Chimp and Constant Contact, with pre-drafted storm campaigns for things like tools, prescription reminders, closing dates, and more. Are you using auto-responding, signature lines, and recording alternate voicemails?
If you or your team would like to discuss your Action Plan, schedule social media training, or review messaging efforts, contact AMM for a consultation.