Are you throwing away valuable information? Social media platforms have realized that if they want to enter the advertising business, they better let purchasers know how their invested dollars perform. Have you taken advantage of the various tools that each platform is using? Have you taken the time to experiment with how your audience interacts with your social media engagement?
There are many blogs that will tell you the best time to be on such-and-such a platform is between the hours of 3 pm – 8 pm Tuesday - Thursday or to 6 am – 1 pm Monday – Wednesday, but is that what YOUR analysis is showing? Knowing your customers’ behavior is key – we know that’s not the first time you’ve heard this – but how is their behavior changing yours?
CASE STUDY: After two months of experimenting on Facebook with a local health business page, the page managers learned that while their posts were geared towards all ages and leaned towards posting in the afternoon, their audience composition and behaviors were surprisingly different than expectations. Their audience was in general: early risers, women, over 55+ who logged off in a great percentage by 3 pm, and who were more interested in the uplifting health stories than they were sales and discount opportunities. This changed the behavior of the page managers. An effort was made to use softer images and language, focusing on relatable stories that were told from a female perspective, and answered questions that a caregiver might focus on. Posts were scheduled to take advantage of algorithms that would assure the early risers would find fresh content.
THE RESULT – a 32% increase in post engagement and a 10% increase in organic impressions in just the first week! What happened after that? We’ll learn after they check their insights!
What should you do? Learn how your social media provider reports analytics. Experiment with a content purposeful calendar. Schedule time at the beginning and end of each week to appreciate your customers’ behaviors. Adjust your social behavior to best gain traction with the social media algorithm.